FAQ

HYPEUNIQUE CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES BEYOND THE CONTROL OF HYPEUNIQUE

Credit card chargebacks and PayPal disputes.

Due to the impact of coronavirus in 2020, all express delivery will have serious delays.
If there is no reason to open the dispute and credit card chargeback.
We will cancel the cooperation with the corresponding buyers for life. We have set up a corresponding blacklist.

Are you legit? How can I trust you?

We are legit.

We promise that we will protect your buyer’s rights. And through the use of credit cards, PayPal, and other payment methods, you will also have the protection of consumer rights provided by the corresponding payment platform.

For questions about product reviews, we welcome any customers to leave comments (after the order is completed and items are signed) and also release some real chat screenshots (private information is processed) from time to time to convince new customers that we want to establish a good reputation.

If you still have other concerns and concerns, please contact us via WhatsApp or email, and we will do our best to answer them. But if you refuse to provide preliminary trust, we also fully understand and regret the failure to continue the transaction with you.

SHIPPING METHODS

We offer EMS, DHL and other shipping methods for most regions in the world to ensure delivery.

Order tracking: https://hypeunique.to/order-tracking/

Shipment tracking: https://hypeunique.to/ts-shipment-tracking/

Duties & Taxes

All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

SIZING

The sneakers are only MEN size and EU size whether they are GS shoes or MEN ones

If the US or UK size is different from the shoes of yours, based on EU size.

If you are not sure, simply check EU size which is standard sizing.

Track Your Order

We’ll send the tracking number by Email or WhatsApp which depends on which method you contact. It may take 3-5 days until we get the tracking number from delivering agencies.

Order Process

All orders of available items are processed in 1-3 business days.

The status of orders with Paypal, Western Union, MoneyGram will be turned to ‘processing’ manually when payment is verified. Orders with Credit Card will be turned to ‘completed’ automatically if the payment success.

Delivery Time

Attention: shipping time and tracking update could be slow with the coronavirus epidemic.

No guaranteed delivery estimate!!!

DHL may take about 8-25 days or longer.

EMS may take about 20-45 days or longer.

PRE ORDERS

Pre-order items are shipped upon the arrival of the products in the warehouse.

In case the merchandise in pre-order delays in delivery, customers can exchange the pre-orderable items for the items of the same value or a little higher price or request for refund.

DISCOUNTS

We offer 10% off the total including shipping with Western Union.

Multiple discounts can’t be used in one order.

Where are you based?

Hong Kong

Disclaimer

You expressly acknowledge that your use of this site is at your sole risk. HYPEUNIQUE is providing this site and its contents on an“as is, as available” basis and makes no representations or warranties of any kind with respect to this site or its contents. HYPEUNIQUE disclaims all such representations and warranties, including but not limited to merchantability and warranties of fitness for a particular purpose. In addition, HYPEUNIQUE does not represent or warrant that the information or merchandise provided through this site is accurate, complete, or current.

Product, price, and availability information are subject to change at any time without notice.