FAQs

Frequently Asked Questions

You expressly acknowledge that your use of this site is at your sole risk. HYPEUNIQUE is providing this site and its contents on an”as is, as available” basis and makes no representations or warranties of any kind with respect to this site or its contents.

HYPEUNIQUE disclaims all such representations and warranties, including but not limited to merchantability and warranties of fitness for a particular purpose. In addition, HYPEUNIQUE does not represent or warrant that the information or merchandise provided through this site is accurate, complete, or current.

Product, price, and availability information are subject to change at any time without notice.

We will post coupons in different platforms from time to time. You can try it on the checkout page.

All international duties and taxes are the sole responsibility of the customer and are not included at checkout.

We accept returns within 7 days after package signed for delivery. However due to expensive freight of international parcels, although we spend 30-60$ for unit of 1kg, you could met the situation of 80$ for unit of 1kg to return from your home to our return address. If things can be solved in other ways we’d love to and recommend you do that. We only provide virtual compensation services including but not limited to discounts, store credit or partial refunds.

Please check our posted customer reviews from real chat screenshots. We generate dozens of conversations on WhatsApp, Instagram and email every day. In the Instagram account @hypeunique__review, only customer reviews after successful delivery are posted.

You can ask us to take photos with chat screenshots and shoes background, but we cannot guarantee to provide them every time.

  • Credit/Debit card including Mastercard, Discover, Amex, JCB, Diners club. (Visa gateway is unavailable since Aug and is being fixing, the date of complete not known yet). FYI credit card transactions will be charged a 5%-10% fee by card gateway.
  • PayPal(Only accept no buyer-protection & “Sent to someone you trust” & “Send to Friends and Family”. Why only this way? To avoid malicious use of buyer protection for fraud.
  • Online Bank Transfer (Only payments from Company Account would success)
    • Bank transfers within Australia in AUD via the Direct Entry (BECS) network
    • Bank transfers within Canada in CAD via the EFT network
    • Bank transfers within the US in USD via the ACH network
    • Bank transfers within the EU in EUR via the SEPA network
    • Bank transfers within the UK in GBP via the BACS or Faster Payments Service network
  • Western Union
  • Transferwise

You can place an order directly through the website, and feel free to contact us if you have any questions about size and inventory. It should be noted that if you choose a payment method, you will have to contact us for the next step to complete the payment .

We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.

Because the credit card payment gateway will charge an additional fee of 5%-10%.

For PayPal payments in friends option, PayPal would charge a fee from sender.

No original boxing for Balenciaga, McQueen, and Dior shoes. The box too big. Other sneakers ship with original box. All clothing only have plastic bags, for example no LV box for LV clothing. Please be aware of that before purchase.