FAQs

Frequently Asked Questions

Depending on your country’s/region’s law and jurisdiction, it may be unlawful to purchase replicas. Custom officials from certain countries may conduct random checks and may confiscate your order should they deem it to be unlawful. Our insurance option provides for a one-time free replacement at no extra charge, should your original order be seized by customs.

If you are concerned that your order may be confiscated by customs, we highly recommend adding an insurance coverage.

An insurance coverage will cost 7% (min as 10$)(For example, for an order with142$ the insurance is 10$) per order. In the event of a seizure by customs, we will reship your order once for free.

Insurance coverage acts as a safeguard against seizure of reps by your local country’s customs only. In the uncommon event of a seizure by authorities, we will provide a ONE-TIME free reship of your order.

We will request for adequate proof of seizure (official letterheads, proof of contact) as we deem fit. All claims would have to be made to our side. Our decision is final and absolute.

Our warehouse is located in HONGKONG, and the shipment is shipped from HONGKONG. But it may be different in the tracking information. This is also one of the reasons for the delay in delivery of the tracking numbers of some packages.

For international direct transportation, we use services including EMS, DHL Express, Fedex, UPS, etc. Fedex and UPS are only valid for orders of more than 5 pairs of shoes. In addition, we may use other exclusive logistics delivery services to ensure that the package can pass through the border and be delivered to your doorstep. We will choose the most suitable delivery method considering the shipping address and your needs.

All packages are not shipped directly from initial city, there is few days used to transit and pickup to get tracking numbers.

HypeUnique was founded in 2019. We are a store full of enthusiasm and always choose the highest quality, corresponding to the highest cost sports shoes and streetwear.

Your package may be being shipped, or being transported at a different station to reach the final delivery service receiving point to obtain the tracking number, please don’t worry, if you have any questions, feel free to contact us to check the status of your package.

Before the shipment information is received by DHL, the package may undergo different airport transportation to the location of the DHL collection point. As the shipment is shipped from HONGKONG, it will cause delays. This does not mean that your package is staying in one place or not shipped.