All international duties and taxes are the sole responsibility of the customer and are not included at checkout.
We will post coupons in different platforms from time to time. You can try it on the checkout page.
We accept returns within 7 days after package signed for delivery. However due to expensive freight of international parcels, although we spend 30-60$ for unit of 1kg, you could met the situation of 80$ for unit of 1kg to return from your home to our return address. If things can be solved in other ways we’d love to and recommend you do that. We only provide virtual compensation services including but not limited to discounts, store credit or partial refunds.
Depending on your country’s/region’s law and jurisdiction, it may be unlawful to purchase replicas. Custom officials from certain countries may conduct random checks and may confiscate your order should they deem it to be unlawful. Our insurance option provides for a one-time free replacement at no extra charge, should your original order be seized by customs.
If you are concerned that your order may be confiscated by customs, we highly recommend adding an insurance coverage.
An insurance coverage will cost 7% (min as 10$)(For example, for an order with142$ the insurance is 10$) per order. In the event of a seizure by customs, we will reship your order once for free.
In the absence of insurance, we will charge for the second shipment. If a refund is requested, only part of it can be refunded.
Insurance coverage acts as a safeguard against seizure of reps by your local country’s customs only. In the uncommon event of a seizure by authorities, we will provide a ONE-TIME free reship of your order.
We will request for adequate proof of seizure (official letterheads, proof of contact) as we deem fit. All claims would have to be made to our side. Our decision is final and absolute.
For international direct transportation, we use services including EMS, DHL Express, Fedex, UPS, etc. In addition, we may use other exclusive logistics delivery services to ensure that the package can pass through the border and be delivered to your doorstep. We will choose the most suitable delivery method considering the shipping address and your needs.
All packages are not shipped directly from initial city, there is few days used to transit and pickup to get tracking numbers.