All international duties and taxes are the sole responsibility of the customer and are not included at checkout.
Before the shipment information is received by DHL or other service, the package may undergo different airport transportation to the location of the DHL or other service collection point. As the shipment is shipped from China, it will cause delays. This does not mean that your package is staying in one place or not shipped.
We use a variety of methods to ship your items to be delivered to your doorstep. Due to the nature of our products, they are sometimes detected and rejected for export. This might mean that the original tracking number that was generated and emailed to you has been rendered invalid. Please reach out to us if you noticed any anomalies on your tracking status.
Your package may be being shipped, or being transported at a different station to reach the final delivery service receiving point to obtain the tracking number, please don’t worry, if you have any questions, feel free to contact us to check the status of your package.
For international direct transportation, we use services including EMS, DHL Express, Fedex, UPS, etc. In addition, we may use other exclusive logistics delivery services to ensure that the package can pass through the border and be delivered to your doorstep. We will choose the most suitable delivery method considering the shipping address and your needs.
All packages are not shipped directly from initial city, there is few days used to transit and pickup to get tracking numbers.